Frequently Asked Questions
Reno Hi-Fi, Inc. and Pass Labs are available to personally help you with any questions or concerns. Reno Hi-Fi, Inc. can be contacted at email@example.com and by phone at 602-218-6200. Pass Labs factory help is firstname.lastname@example.org and phone 530-878-5350. Reno Hi-Fi and PASS constantly hear that we are some of the most helpful, dedicated, and accessible professionals in the audio industry. Below are some Frequently Asked Questions and answers to frequent misconceptions about PASS and First Watt products.
Where can I find reviews of Pass Labs products? There are many reviews of Pass Labs products on the “Reviews & Awards” page at www.PassLabs.com.
How do I register my Pass Labs or First Watt warranty? The Pass Labs and First Watt warranties are three-full-years and are automatically transferred, without notice to the factory, to the owner of the product during the three-year warranty period. You don’t need to do anything. Pass Labs’ policy is that the warranty starts when the product leaves the factory. Reno Hi-Fi keeps a huge inventory of new Pass Labs products in stock, and this stock may be in inventory from a few days to a few months. When a new product leaves Reno Hi-Fi, it has a full three-year factory warranty. After the ten-day in-home demo, and after the product is fully-paid and any trade-in item is received in the condition stated by the buyer, Reno Hi-Fi will mail a signed receipt on Reno Hi-Fi letterhead stating the warranty (which of course will be the length promised when the transaction was started). Reno Hi-Fi has never had a warranty complaint.
What is a “Signal Ground Pin?” This pin is a connector allowing an “audio signal zero voltage ground reference” connection for a powered subwoofer. When a powered subwoofer is connected to the speaker-level connection (rather than connected to the line-level connection from the preamp output) the subwoofer amplifier negative connection should be made to a negative (-) zero-voltage ground reference. This connection should not be made to an amplified negative output. Most Pass Labs power amps (except the XA-25) have amplified negative speaker outputs because the amps are internally a bridged design. The signal ground pin makes connecting a subwoofer extra easy and safe. Connecting a powered subwoofer to the amplifier negative output terminal will damage some subwoofers and may damage the power amplifier.
How do I connect a powered subwoofer to an amp without a signal ground pin? First, consider using the line-level connection from the preamp output as this eliminates all issues of negative speaker terminal connections and potential conflicts. In the case where you most want to use the speaker level connection, the powered sub must be connected to a negative zero-voltage ground (e.g. the Signal Ground Pin/Connector). Make the negative connection to the negative terminal of the power amp input not in use. If you are connecting your preamp to the power amp using the XLR input to the amp, then use the negative (shell) connection on the RCA connector to supply your sub with a negative ground. And if you are connecting your preamp to the power amp via the RCA connector, then use Pin #1 in the XLR connector for a signal ground reference for the sub. All full-range speaker systems of which we are aware today that have a built in amp for the sub woofer (like Martin Logan speakers) do not have a conflict using the amplified negative to power their amps. Many powered subwoofers also do not have a problem being driven with an amplified negative signal; check your sub’s owner’s manual.
From the Pass Labs Owner’s Manual regarding subwoofer connection: “Some powered subwoofers require an audio signal ground reference, and their makers may suggest that a black speaker terminal is where this voltage reference might be found. On complementary designs, which would be typical of all power amps produced by Pass Laboratories™, this is an incorrect and unsafe assumption. On all Pass Laboratories™ power amplifiers a reference of 0 volts will be found only at pin 1 of the XLR input or at the shell of the RCA input. Reference connections for these devices require special consideration when used with our product. If you have such a device, and wish to use it with our product, please contact our Foresthill, California factory for specific instructions.... you have been warned.”
Should I change the capacitors in my used amp? Almost always, the answer to this question is an emphatic NO! If your amp is not humming through a speaker, and usually just one speaker, then there is probably no reason to go to the unnecessary expense, shipping, and damage risks to have capacitors replaced. Modern, high-quality capacitors, in an amp that is not abused will last thirty-years and beyond—no kidding. Mark Sammut, owner of Reno Hi-Fi, Inc., has a Threshold 400A built in 1977 that has been in daily use in his TV room for nearly 35 years, and the amp works perfectly. Though the power switch has needed replacement twice and a few LED lights are burned-out, the capacitors are fine. Nelson Pass has written in Pass Labs owner’s manuals: “More to the point, we would suggest that you not worry about [capacitor failure]. This is a conservatively built industrial design, not a tweaky tube circuit run on the brink of failure. If it breaks, we will simply get it fixed, so sleep well.”
When do capacitors need to be replaced? Caps give years of warning before they need to be replaced. If the amp is humming though a speaker, then it might be time for replacement. If an amp has been placed in a closed cabinet and overheated, then this abuse can cause cap failure. If an amp has been modified by a consumer, and subsequently damaged, caps may need replacement.
Pass Labs Refurbished product offered by Reno Hi-Fi always has capacitors and all other electronic components checked for soundness, and any electronic component that is remotely marginal is replaced. PASS refurbishing also insures that the product has not been tampered with or modified by a consumer.