News

Site updated:  June 06, 2023. 

MUCH MORE product will be availalbe shortly after July 04.  Please stay tuned.  

Reno Hi Fi will be closed for vaction from June 07 through June 25.   We will be availble to help customers with recent purchases who need assistance during this time.  We will have more product after July Fourth, and then we will be selling the inventory out to the walls-- and when it's gone, it's gone! 

April 11, 2023:

Dear Reno Hi Fi clients and friends: 

After more than 25 years in business, Reno Hi Fi will be closing, and Mark Sammut will be retiring in spring 2024. We’ve had a great run and I believe it has  truly been win-win for all parties involved.  I can’t thank the audiophile community enough for all the good energy and good business over the years. 

For business in 2023, things will not be changing too much. Reno Hi Fi still offers largely the same products with the same satisfaction guarantee and in-home demo program and return policies.  We will always be committed to client satisfaction. 

What is changing now is that we will be open Monday through Thursday from noon to 5pm, Phoenix, Arizona/mountain standard time; we will be closed Friday through Sunday. Reno Hi Fi will no longer accept trade-in items because they can take six or eight months to process.  No new requests will be added to our waiting lists. The inventory will be reduced over time this year and some items will sell-out and some will not be replenished in our inventory.  If there’s something you want from our inventory, please order it right away as there will be no rainchecks nor waiting lists for the future. 

Pass Labs has new models scheduled to be released in the future. Reno Hi Fi will not be carrying and not consulting about future models. 

I could not be more appreciative of all that Nelson Pass (The One and Only!) has done for us these last 47+ years, with Wayne Colburn; Desmond Harrington; Kent English; and my late father, Joe Sammut; and many other great people over the decades.  I have been very fortunate to be surrounded by so much talent.  And of course, there would be no Reno Hi Fi without our many thousands of awesome clients—Thank YOU!  We’ve had a wonderful time together and now it’s my time to retire in good health and move on to life outside the audio industry. 

We will be closed in November and December 2023. We will be open in Jan-Feb 2024 for the final clearance sale.  After the final clearance and the last in-home demo satisfaction guarantee period, Reno Hi Fi will permanently close. The business itself and all its parts, including the customer database, will not be sold nor shared. 

Very Truly Yours, Mark Sammut

August 30, 2022:  Welcome to the new Reno Hi Fi website!

We're excited to have the new website up-and-running and we thank you for your patience while we were working to build this site.   

Daily messages will be posted here, on the NEWS page.  (Formerly, daily announcements were posted on the "In Stock Page.")

News Page copied from our old website (older news):

July 26, 2022:  All-New Reno Hi Fi website coming soon. 

After 23 years, this website will be retired and a modern website will take its place, while our business model will remain the same as it has since 1998.  We had been waiting for a quiet business time to create a new website, but in the last seven years, all we've been is Busy (which is Wonderful!).  Now, for technical reasons, this website must be retired as it will soon stop working.  Our goal is to have the new website launched around Labor Day weekend. 

We are currently building the new website and we've found the platform which will give us what we need to give our clients what they want:

Hourly updates to the website so everyone can see what's In Stock Now and in real time (same as on this website).  We're proud that we keep a large inventory, and the new website will clearly show in-stock items which are ready for quick shipping. 

A mobile-device-friendly website.  A website that will be attractive and informative while less complicated so it will load faster. 

As we posted in 1998:  "Reno Hi Fi is not a vending machine."  We will continue to not have a shopping cart or buy-it-now feature on the website so that we can communicate with our clients, even if it's for just two minutes, to be sure you're ordering exactly what you want and we have the opportunity to answer your questions.  We want our audiophile clients to be happy with and well informed about their purchases from Reno Hi Fi. 

July 26, 2022:  Supply Chain Updates:  Good News / Bad News. 

Good News:  After Labor Day we will have more product inventory (New, Demo and Used) and it will be posted on the new Reno Hi Fi website.  Some items will have modestly better pricing than we've had recently.  Please stay with us and look forward to some exciting product offerings after Labor Day 2022. 

Bad News:  The product supply chain seems to remain as bad as it has been, and maybe a little worse.  However, all is not lost, Reno Hi Fi continues to order product a year and more in advance and to hold as large an inventory as possible so that our customers' wait time is as short as possible. 

November 18, 2021:  The worldwide supply chain problems are now causing Reno Hi Fi to have little inventory.  Part of our business model is to have large inventories so that we can provide Excellent service to our customers.  In the first month after our reopening from the move, we did about three months worth of business and now our inventories are very low.  We have more than One Million dollars of product currently on order with PASS; and we have many trade-in's due to us; and we have a good amount of product in the process of shipping and factory refurbishing-- so product will continue to be available, but with less than our usual speed.  Because of shortages and long wait time for supplies, our restocking fees will be increased until the supply chain normalizes.  We're working hard for you, and by our ordering well in advance, we hope to have the products you want with far less wait-time than what is typical for our industry today. 

Early in November 2021, Pass Labs Company announced a modest 5% price increase to be effective January 01, 2022.  

October 1, 2021:   We are now open as normal, Monday through Friday, accepting new clients. 

September 20, 2021:   In only about two weeks we'll be open.  Hooray!  We look forward to helping you very soon.

All is progressing well on our relocation and a picture of our new offices at 2320 West Mission Lane, Suites 4 and 5 is below.   We continue on track to reopen October 05 and 06, 2021.  Contractors will be working on our new space for the next month.

Telephones are now moved.  We have the same phone numbers as always and we're adding a Phoenix number: 602-218-6200.  

Thanks again for your patience.  We can't wait to get back to our "real" work of helping our wonderful clients!  We would much prefer to be helping you rather than only working on moving and business administration.