Satisfaction Guaranteed - ALL products from Reno Hi-Fi come with a ten-day, in-home demo so you can be absolutely sure you are happy with your investment in sound. This includes used, demo, new and all brands.
HUGE Inventory - Get what you want NOW. Many current production Pass Labs and First Watt models are in stock and ready for quick shipment. Start enjoying your new gear in just a few days. Reno Hi-Fi’s huge inventory allows for quick replacement in the rare event of a product failure. If a PASS or First Watt product has a problem in the first 90 days of ownership, we’ll promptly replace it so you don’t have to wait for warranty service.
Realtime stock status updated hourly on this website allowing you to make an informed decision 24/7.
No contracts. We want our customers to buy what they want, when they want—not because of a legal obligation.
No-obligation waiting lists. If Reno Hi Fi is currently out-of-stock on an item you want, please let us know and we’ll add your name to our no-obligation waiting lists, and when the product is in stock we’ll contact you and make it yours if you like.
Personal attention—no shopping cart. We want to personally communicate with you, even if it’s just for two minutes or a few sentences, to confirm we’re getting the product you want and that it’s compatible in your system. Additionally, we’ll answer your questions and discuss shipping and product installation.
Business the simple, old fashioned and best way. We want our clients to be happy with their purchases and experience at Reno Hi Fi—short term and long term. We always have a huge amount of product on order from the amplifier factories so Reno Hi Fi clients have much shorter wait times.
Excellent customer service. Reno Hi Fi is Pass Labs’ and First Watt's Number One Dealer in North America. Our huge capital investment in product inventory, knowledge and resources have inspired audiophiles to choose Reno Hi-Fi more than any other PASS or First Watt dealer in the United States and Canada. Reno Hi-Fi will do everything possible to create a superlative experience for you.
Pass Labs and First Watt trade-In’s welcome - You’ll get top dollar for your trade-in, which makes improving and moving up easy. When you trade up with Reno Hi Fi, we allow you to keep the first product while you A/B the upgrade, so you can make a highly informed decision, and not be without sound. Please see the Trade-In Page and ask for details.
Complete Security and Reliability - We’ve been in business since 1998. Reno Hi-Fi is a well established and fully licensed business in Phoenix, Arizona, with a public track record of excellence.
Satisfaction Guaranteed or Your Money Back - If for any reason you are not Fully Satisfied with any purchase from Reno Hi-Fi, return it within two weeks of receiving the product, and on its safe return to Reno Hi-Fi, receive a very prompt refund, less only actual round-trip shipping costs and a small restocking fee. Please see our Return Policy Page for full details.
Unequaled Commitment to Service, Inventory and Your Complete Satisfaction