Reno Hi-Fi, Inc. does business the simple, “old-fashioned” way. We have been helping audiophiles build their dream systems since 1998, and we have worked very hard to maintain an exceptional track record.
Despite the advent of new technology that allows us to connect to our clients in real time and through a variety of devices, we still feel like we’re doing business face-to-face and strive to always do our utmost to earn your business and see all transactions to a happy conclusion. We want you to come back when you have an audio need and to trust that we will take care of you, honestly and diligently. We do what we say we will do, and operate in an environment of mutual trust. While we offer audio equipment, our business is really about people, and we never forget it. Our reason for existing is to serve our clients and potential future clients.
Of course, the world being what it is, our skilled legal henchpersons, desperate to earn their keep, have requested that you be advised of the following items:
Terms and Conditions of Use
The Reno Hi-Fi, Inc. website, at www.RenoHiFi.com (the "Site"), is a copyrighted work belonging to Reno Hi Fi, Inc.
First: Invitation to Do Business -- The contents of this website constitute an invitation/offer to do business. Sometimes an item displayed will be in limited supply or may have become unavailable, therefore we cannot be deemed to have made a contract with everyone who has seen it on the website at the price displayed. Further, we are not responsible for “typos” within the website. To that end, nothing herein shall constitute an actual contract to do business. The only contract to do business will be one presented to you for agreement, in writing, via e-mail, or U.S. Mail, after discussion and negotiation.
Second: Privacy -- Reno Hi-Fi hates receiving junk mail, “Do Not Be Alarmed, There is Nothing Wrong With Your Account” robo-calls at dinnertime, and virtual pounds of garbage in our “Junk” e-mail everyday. Reno Hi-Fi has to assume that you, as well, despise being the recipient to all of the above and hate having your listening time interfered with. To that end, we do not share or sell your confidential information with any marketing firms or outside companies. Even if tied down and presented with items of torture, our virtual lips are sealed.
Third: Outbound Marketing -- Reno Hi-Fi does not participate in mass paper mailings, or mass e-mail blasts. We occasionally make an outbound telephone call or e-mail a customer in response to the client’s prior inquiry. To date, we have had no complaints on our manner of contacting clients and plan to keep it that way.
Fourth: Venue and Jurisdiction -- Reno Hi-Fi rarely experiences an unhappy client, but, should such an anomaly occur, any Agreement for sale or trade-in shall be governed by, and construed in accordance with, the laws of the State of Arizona. Also, should any dispute arise, all parties will have agreed to the jurisdiction and venue of the State of Arizona. Reno Hi Fi, Inc., is a Nevada corporation registered as a foreign corporation in Arizona, USA.
Fifth: Trade-in Policy -- Reno Hi-Fi prides itself on a fair and generous trade-in policy. We want our transactions that have a trade-in to be successful for both parties. In a perfect world, your description of an item to be traded-in would perfectly harmonize with the actual item shipped to us. Very rarely, there is “disharmony” (i.e. material misrepresentation). In such events of “disharmony”, Reno Hi-Fi reserves the right, when there is a material misrepresentation of a trade-in item’s condition, to: reverse the entire transaction; return the trade-in item(s) to the customer; demand that the newer item(s) be immediately returned to Reno Hi-Fi in the condition which they were in when they were originally shipped from Reno Hi-Fi; and collect all shipping, restocking fees, and other costs to make Reno Hi-Fi whole from the customer.
Sixth: Collections -- As we believe in operating in an atmosphere of mutual trust, we are constantly reminded that such is a two-way street. We do our best to earn your trust and make you happy, and expect the same in return. Non-payment to us, in any form, for goods received would first make us very sad and then result in our having to retain a collection agency or take whatever legal action necessary to restore us to happiness.