18, 2021: The worldwide supply chain problems are now causing Reno
Hi Fi to have little inventory. Part of our business model is to have
large inventories so that we can provide Excellent service to our
customers. In the first month after our reopening from the move, we did
about three months worth of business and now our inventories are very low.
We have more than One Million dollars of product currently on order with PASS;
and we have many trade-in's due to us; and we have a good amount of product in
the process of shipping and factory refurbishing-- so product will continue to
be available, but with less than our usual speed. Because of shortages and
long wait time for supplies, our restocking fees will be increased until the
supply chain normalizes. We're working hard for you, and by our ordering
well in advance, we hope to have the products you want with far less wait-time
than what is typical for our industry today.
in November 2021, Pass Labs Company announced a modest 5% price increase to be
effective January 01, 2022.
1, 2021: We are now open as normal, Monday through Friday,
accepting new clients.
20, 2021: In only about two weeks we'll be open.
Hooray! We look forward to helping you very soon.
All is progressing well on our relocation and a
picture of our new offices at 2320 West Mission Lane, Suites 4 and 5 is
below. We continue on track to reopen October 05 and 06, 2021.
Contractors will be working on our new space for the next month.
are now moved. We have the same phone numbers as always and we're adding a
Phoenix number: 602-218-6200.
again for your patience. We can't wait to get back to our "real"
work of helping our wonderful clients! We would much prefer to be helping
you rather than only working on moving and business administration.
July 12, 2021:
All is progressing well on our relocation. Thanks again to all our
wonderful clients for their positive energy and patience. Everything is on
track to for Reno Hi Fi to be up-and-running as normal in October 2021. In
mid-August, we will move the phone numbers.
June 05, 2021:
We are now working to move to Phoenix. With two office-warehouses and
three homes in two states, there's a mountain of work to do this summer.
We are currently not accepting any orders nor doing any consultations. We
are available to support any 2021 purchases from Reno Hi Fi. We are
presently working to complete all orders on our waiting lists in the next couple
of weeks. This is a very serious decision to interrupt our
business. We must pause so that we can do all the work to move and
reestablish or this move will never be completed. The only choices we have
are to pause or to retire completely. Thanks for your support, patience
Pass Labs factory and all the
many other PASS and First Watt dealers can help with product support and model
consultations during Reno Hi Fi's transitional period. We've built our
business for 23+ years on excellent service which includes Fast shipping.
We understand that you may not be able to wait to get your Nelson Pass marvels
fast enough from us right now. Should you use another dealer, we
understand, and when we're up-and-running in Phoenix, we'd love to help you
more, even to upgrade from products you've purchased elsewhere. It's
difficult to turn-away business, but we prefer this to accepting orders we
cannot adequately support. We always value YOUR Satisfaction!
June 01, 2021, Quick News
Update: Our move to Phoenix AZ is progressing well and maybe a bit ahead
of schedule. Our new location will be: 2320 W. Mission Lane, Suites 4
& 5, Phoenix AZ 85021. Yesterday I bought a house in north
Phoenix. Thanks to our Wonderful clients for their good energy and
patience while we work hard to make this long-distance move.
April 11, 2021:
Business Recovery and Future Improvements
We have been working non-stop
overtime for almost two years and demand for our products and services continues
to be overwhelming and we are forced to make adjustments to keep customer
service to our excellent standards.
you'd like to become a new client, we'd love to hear from you when business
demand and supply normalizes, hopefully by October.
Reno Hi Fi is moving to
Phoenix, Arizona, in the summer of 2021. Hooray! We wish that with
the current demands on our business that we could hire more good people.
The Reno labor pool has revealed itself to be too small for our specialty niche
business. In Phoenix, we look forward to offering all the same products
and services as we have the last 23 years, and to improve as well. We will
keep our name, Reno Hi Fi, web addresses and telephone numbers.
We pride ourselves on Excellent
customer service. Customers with orders in progress will always receive
return calls and emails ASAP. With the ongoing pandemic, we are very sorry
that it is simply impossible to return all calls and emails for potential new
orders. We ALL look forward to the future when we can return to
normal. We continue to manage the business conservatively so that we're
here to serve the audiophile community well in to the next decade and beyond.
Thank you for your patience and
understanding during the unusual times we're all experiencing.
Winter 2019 Reno Hi Fi
We've now been in business
for 22 years! And looking at our "vintage" website it's probably
easy to believe we started at the beginning of the internet age. We
appreciate your patience with this old website and hopefully 2020 will be the
year we have an all-new website. Meanwhile, the information on this
website is up-to-date.
Reno Hi Fi's Former Offices
in Reno, Nevada:
the right is a snapshot of the owner of Reno Hi Fi, Mark Sammut, and Orson the cat
Summer 2017 Product News:
The New PASS XP-12 single-chassis remote control linestage
preamp (successor to the XP-10) is now in stock and ready for quick shipment.
The New PASS XP-17 single-chassis phono preamp (successor to
the XP-15) is now in stock and ready for quick shipment.
In September-October 2017 the XP-22 (successor to the XP-20)
is scheduled to be released by PASS.
In Fall 2018, the XP-27 and XP-32 (successors to the XP-25 and
XP-30) are forecast to be released by PASS.
As Always-- Reno Hi Fi makes it fun, easy and no-risk to
upgrade to a new model. Our in-home demo program allows our clients to A/B
the new preamp with their existing preamp in their own systems.