In keeping with our dedication to client satisfaction, Reno Hi-Fi
has an extremely generous return policy. If for any reason you
are not completely satisfied with your purchase from Reno Hi-Fi,
you may return the item for a prompt and full refund, less only
the actual round-trip shipping charges. Reno Hi-Fi does not
charge a restocking fee, handling fees, credit card processing
fee, nor any other kind of fees
for returning merchandise.
Returns are to be shipped to the return address on the outbound
shipping label. Returns must be shipped no later than 14 days
after the item was received; on the 15th day all
sales are final. Returned items must be received in the
condition in which they were received, with all accessories,
including the owner’s manual, AC cord and remote control (if
applicable). We recommend UPS or Fed Ex shipping with insurance
equal to the sale price of the product (so that your investment
is protected) and “signature required at delivery,” so you have
proof the item was received by us.
Within 24 hours of our receipt of the returned product in proper
condition, we will refund your payment, less only the price of
the shipping that Reno Hi-Fi incurred. We almost always refund
your payment via the same payment method with which you paid us.
PayPal and credit card payments are simply reversed, less the
shipping costs. For credit card payments, we will very quickly
issue the credit to you though the credit card system. Our
finding is that banks are generally fast to charge and slow to
credit. Credit card refunds usually take five to ten days to
appear on your credit card account, even though we have very
promptly entered the credit into the bank’s system and our
checking account has been quickly debited. Even though the
credit card refund may seem on the slow side, it will certainly
reach your account—try not to worry. We’ve never had a credit
card or PayPal credit not be applied as it should. Payments made
by other forms of payment will quickly be refunded with a Reno
Hi-Fi company check sent promptly by First Class Mail.
Our return policy is a great benefit to the Reno Hi-Fi customer.
The policy is more than fair and insures that our clients are
happy with the products they invest in though us.